Return & Refund Policy
We understand that sometimes things don't go as planned. To initiate a return, please contact our customer service within 48 hours of delivery, providing images, invoices, and videos of the opening of the delivered product, along with their tags. The product should be in its original packaging and include the product invoice.
Conditions for Return:
We accept returns only for products that have not been tampered with, are sealed, and remain in the original packaging. Damages due to neglect, improper usage, or wrong application will not be entertained under the exchange/returns policy.
Refund Processing:
Once we receive your returned package or item, please allow one to three weeks for your refund request to be processed. You will be contacted once your return is complete. Please note that shipping and handling fees are non-refundable. However, no orders will be refunded; only exchanges will be facilitated. Refunds will be done only through the Original Mode of Payment
Exchanges:
In the case of damaged, wrong, or defective products, we offer exchanges for the same or similar Fabfurnish product of equal value. Each item can be exchanged once; no cash refunds are permitted.
Non-Refundable Items:
All products, once purchased, are non-refundable. Items may be eligible for return within three days from the date of successful delivery only if they meet the following conditions:
Damaged product received
Incorrect product received
Defective product received
For any inquiries or assistance regarding returns and exchanges, please email us at Support@fab-furnish.com
Customer Service :
Need Assistance ?
Our Customer Care team is available from 10am - 10pm, 7 days a week
✉ Email us at Support@fab-furnish.com
📞 Call us +971 04 259 9693
General Queries
To place an order, browse our collection and select the items you wish to purchase. Add them to your cart and proceed to checkout. Follow the prompts to enter your shipping and payment information, then confirm your order.
Yes, you can check out as a guest without creating an account. During the checkout process, simply select the option to continue as a guest. You will still need to provide the necessary shipping and payment information to complete your purchase. Creating an account, however, allows you to track your order history and speeds up the checkout process for future purchases.
We accept various payment methods including major Credit Cards (Visa, MasterCard), Tabby, and Tamara. All transactions are secure and encrypted.
Once your order is shipped, you will receive a confirmation email with a tracking number.
You can use this number to track your order on our website.
We accept returns only for products that have not been tampered with, are sealed, and remain in the original packaging. Damages due to neglect, improper usage, or wrong application will not be entertained under the exchange/returns policy. Please visit our Returns & Refund Policy page
for more details.
To initiate a return, please contact our customer service within 48 hours of delivery, providing images, invoices, and videos of the opening of the delivered product, along with their tags. The product should be in its original packaging and included in the product invoice. Please visit our Returns & Refund Policy page for more details.
Once we receive your returned package or item, please allow one to three weeks for your refund request to be processed. You will be contacted once your return is complete. Please note that shipping and handling fees are non-refundable. However, no orders will be refunded; only
exchanges will be facilitated. Refunds will be done only through the Original Mode of Payment.
Please visit our Returns & Refund Policy page for more details.
We currently provide shipping services throughout the UAE.
If you need to change or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that if the order has already been processed or shipped, we may not be able to make changes.
Yes, we accept special or custom orders for certain items. If you're interested in a custom piece or a special order, please contact our customer service team Customerservice@fab-furnish.com with your requirements. We will work with our designers and suppliers to accommodate your request. Please note that special orders may have longer lead times and may require a deposit.
You can contact our Customer Service team via email at Support@fab-furnish.com or by phone at +971 04 259 9693. Our Customer Care team is available from 10am - 10pm, 7 days a week.
